Refund and Returns Policy

Delivery Time Information

Total Delivery Time = 2~5 Business Days

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

in case of receiving wrong orders or a manufacturing fault, exchange will be done for free within 2-4 working days from the request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To be eligible for an refund:

your item must be in the same condition that you received it.
unworn or unused.
its in original packaging.
You’ll also need the receipt or proof of purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {Info@labellashop.net}.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at {Info@labellashop.net} and we will contact you within 2 working days.

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange but subjected to shipping fees to be paid by the customer.

To be eligible for an exchange:

your item must be in the same condition that you received it.
unworn or unused.
its in original packaging.
You’ll also need the receipt or proof of purchase.

Shipping returns

For returns, email us on [Info@labellashop.net] and we will contact you with the process

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In case of any missing part of the products or the packaging, the courier can not pick up the items from your side

in case of receiving wrong orders or a manufacturing fault, exchange will be done for free within 2-4 working days from the request.

In case of exchange due to choosing the wrong size ( for rings ) or mind changing, the order can be exchanged but subjected to shipping fees to be paid by the customer.