FAQ
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Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
in case of receiving wrong orders or a manufacturing fault, exchange will be done for free within 2-4 working days from the request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- your item must be in the same condition that you received it.
- unworn or unused.
- its in original packaging.
- You’ll also need the receipt or proof of purchase.
If you need to exchange it for the same item, send us an email at {Info@labellashop.net} and we will contact you within 2 working days.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange but subjected to shipping fees to be paid by the customer.
Delivery
We are shipping all over Egypt.
Ciaro ,Giza and Alexandria :
2-3 Working Days.
Rest of Egypt :
3-5 Working Days.
We will only deliver orders to the address where the registered billing address of the payment card were supplied during checkout.
Shipping & Returns
Ciaro ,Giza and Alexandria :
2-3 Working Days.
Rest of Egypt :
3-5 Working Days.
We can change the address within the first 24 Hours of making the order.
You can Communucate us on our Instagram page, Facebook Page and Whats app.
We are shipping from Cairo Egypt.
Payment
We accept all major credit cards (Visa, Mastercard, Amex), Vlau, Bank installments, mobile wallet and cash on delivery . All payments are processed through a secured checkout process.
All prices shown on our website include an Egyptian VAT (Value Added Tax), which is 14% of the total price.
It usually means that there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
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